Jo Harrison Virtual Assistant

Fun and Fair Policy

We’re already doing some pretty cool work together and I’m SUPER excited about what the future holds for both our businesses.

As you know, I have created a business around my life (and I think you just might have done that too!), so I’d love to take a moment and recap how it all works to ensure we both continue to thrive together.

What you DO get as a client

I’m a Virtual Assistant and my superpower is kick-ass administration. I do this by:

  • checking your dedicated inbox, or my own inbox on your domain at least twice a day
  • responding to your emails personally (ie. it’s always me – not the team!)
  • reviewing the tasks you ping over and allocating estimated times based on my experience
  • analysing the team’s (and my own) current workload to determine who has both the skill and capacity to move your task forward
  • quality checking every piece of work prior to it being returned to you
  • having weekly meetings with you to check in and keep us all on track

What you DON’T get as a client

There are a few areas outside of our sphere of comfort: complicated accountancy / stuff with financials, cheese making (I know, I’m based in France) and Pythagorean theorem. We are happy to leave that funky stuff to the experts.

Working hours

Our core hours are 9am until 5pm, Monday to Friday, GMT/BST.

Time off

It’s super important to me that you feel fully supported before I turn on my out of office notification.

So yes I do like to take a day off from time to time, and rest assured I’ll always let you know in advance.

Bank holidays in France and England are usually my favourite days to take off.

Assigning tasks

Please do send tasks by email, Slack (if applicable) or our agreed method.

We used to accept tasks via carrier pigeon but an unfortunate incident with a wayward bird meant we almost missed a deadline. Luckily, we didn’t, but we don’t like close calls like that.

For that reason, and because I’d hate to drop a ball, please keep sending tasks through via email, Slack or the project management system.

Deadlines

If there’s one thing we love, it’s a deadline!

You see, I ALWAYS dive into my email, Slack or PM system at least twice a day, usually more, and deadlines help me know which of your juicy tasks are the highest priority to you.

That’s why our standard response time to acknowledge tasks is 24 hours (Monday to Friday).

This buffer gives us the opportunity to plan in the appropriate amount of time around our existing meetings and other deadlines you set.

Sure, I often respond more quickly, but 24 hours works as the best guideline.

In short, we LOVE deadlines.

Urgent requests

I’ll be honest, I do my very best work with clients when we operate in a world of proactivity. No-one enjoys being in fire-fighting mode regularly, but I do completely understand that urgent same-day requests can crop up from time to time.

And I am here to help.

If you need immediate support and it absolutely-most-definitely can’t wait until the next time I check my/your inbox, please call me on Skype or send me a WhatsApp message.

Always ask for support when you need it.

There are NO stupid questions. I’ll ALWAYS lend you my brain when I can.

If we can’t step up because it’s not our zone of genius, we probably know someone who can help. So it’s always worth asking.

“Meetings”

I soooo enjoy calls with lovely clients!

If you’d like to hop on a call to discuss something, let’s make sure it’s at a time that works for both of us. Simply drop me an email to work out a good time OR save this link so you can book directly in my calendar.

We act with integrity

Honesty and integrity are two of my core values. My team and I believe in taking ownership and responsibility for our actions, finding clear solutions to problems without blaming others, and handling ourselves professionally at all times.

That’s a wrap

If you have any questions, or if you happen to need a decent cheese maker, email mehello@joharrison.rocks.

Jo Harrison Virtual Assistant