For some time now there’s been one aspect of my work that has really frustrated me and I thought, why keep moaning about it? Much Better to write a blog post on the subject!
So here goes…
In my capacity as a VA, I have to carry out tasks for a range of clients situated all over the globe. That means working with individuals who are often in a different time zone to me, which can sometimes make communication that bit trickier.
Of course, modern technology has enabled me to work remotely on a full-time basis and I have plenty of tools to help me communicate effectively and efficiently. However, despite all this connectivity and all these communication channels, I hate it when I have to bother my clients unnecessarily – especially if it’s to ask them to complete a minor security check so I can carry on with my work.
You see, I often have to login to online systems and applications using the accounts of my clients and while this approach means I can happily and efficiently carry out my duties, it can also throw a spanner in the works when a security check pops up.
I have a list of applications and online services that do this, but the ones that immediately come to mind are Mailchimp, Hootsuite and LinkedIn.
For example, I was using Mailchimp the other day to create and schedule a newsletter for one of my clients. This is something I do on a regular basis and usually have zero trouble with. However, on that particular day Mailchimp decided that it would prompt me to setup some security questions – literally out of the blue and wouldn’t grant me access until I had.
I had to contact my client and get them to login to their Mailchimp account, setup the security questions and then give me the relevant information for future use. While this wasn’t really an issue, it still wasted some time (which I hate being a VA) and could have led to further delays had I not been able to contact my client immediately.
Don’t get me wrong, I am absolutely all for security and when you think how many cyber-attacks and hacking incidents were witnessed last year alone – a record number by the way – you realise just how careful we have to be online nowadays.
What I’m proposing is a way for the primary account holder to appoint another individual to utilise their account on their behalf. The account would still obviously be owned by my client and I would effectively be using it in a kind of ghost capacity. Every account management decision, every payment requirement and every personal information update would still be up to my client, but the day-to-day stuff I could just happily get on with.
Location-based security checks are fantastic and undoubtedly add another vital layer of security to the whole process. But when you’ve got a few minutes to input a code that has been sent via a text message to your client and the two of you aren’t in direct communication at that moment, frustration isn’t the word.
Then begins the logistical nightmare of trying to get another code sent; your client to read the message; and pass the contents on to you before the short time window expires. Furthermore, the fact that these kinds of security check seemingly appear at random makes the chances of me catching my client at the right time even slimmer.
By providing a way to fully secure accounts and add users ad-hoc, companies will certainly make my life easier and reduce the need for me to bother my clients whenever a security check decides to appear.
My fear is that the situation at present doesn’t lend itself particularly well to outsourcing and as a result companies may be less reluctant to do it going forward. We now live in a world built on global outsourcing, remote working and effective collaboration, but if the systems and applications we utilise don’t enable us to operate unhindered, what could the future potentially hold?